The LA County Department of Public Social Services recently announced a significant change to the In Home Supportive Services program that will affect thousands of participants and their caregivers. Beginning Jul 1st, 2019, IHSS is transitioning from paper timesheets to an electronic and telephonic timesheet system called Electronic Visit Verification.

Changing to an electric system will streamline the payment process, meaning caregivers will be able to get paid faster with fewer errors, and can access the system 24 hours a day. Those who have already switched have expressed that the paperless system is more convenient and efficient, and payment is processed more quickly.

DPSS is helping recipients and their care providers enroll in the electronic and telephonic timesheets. Enrollment is easy, and you have the option to self-enroll online at or call (866) 376-7066 (available Monday – Friday from 8:00 a.m. – 5:00 p.m.).

To make this transition as simple as possible, DPSS is hosting information sessions on the upcoming federal Electronic Visit Verification (EVV) requirement, featuring a free, in-person demonstration. Sessions are available in English and Spanish in multiple locations across LA County. Take advantage of this opportunity to:

– Learn about EVV and its impact;

– Learn how to submit, review, approve, and reject electronic timesheets using the Electronic Services Portal (ESP);

– Ask questions about EVV and ESP; and

– Receive assistance with registering on ESP and enrolling in electronic timesheets.

To find out about EVV Information sessions near you, please visit

The IHSS Program helps pay for services provided to low-income elderly, blind or disabled individuals, including children, so that they can remain safely in their own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities. Some of the services that can be authorized through IHSS include: housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.